The delivery might take longer than usual timeframe/line to be followed by BUSINESSCITY.COM.BD. The delivery timeframe is only subject to estimation and please, consider and calculate the announced timeframe as working days. It might vary depending upon the circumstances. Delivery might be delayed due to force majeure events which include, but not limited to, political unrest, political event, national/public holidays/official holiday(s), etc.

1. Delivery Charge(s)

BUSINESSCITY.COM.BD / CUSTOMER will bear delivery charges for the order(s) with the following conditions unless otherwise there is any specific campaign wise instruction for delivery charge.

1.1. Weight must be no more than 10 Kgs.

1.2. Size Must be within 1 cubic foot.

Please note that,

i) Fragile and/or Sensitive items (example Electronics, Home appliances, decorative items, crockeries etc.) may be excluded from the above conditions.

ii) Delivery charge(s) may applicable if sellers deliver the product(s).

iii) Waiver of the delivery charge(s) may depend on different circumstances such as delivery area, road conditions, transportations cost etc.

iv) liquid items, gymnasium instruments and any kind of products that may require special carrying facilities are excluded from the above condition.

v) If collection or delivery of a Consignment takes place at your premises, we shall not be under any obligation to provide any equipment or labor or any associated cost(s) which, apart from the driver collecting the Consignment, may be required for loading or unloading of a Consignment. Delivery charge does not include any installation cost. Installation cost (if there is any) is subject to supplier’s policy.

vi) Provision of the home delivery is/are subject to carrier and sellers’ delivery policy.

vii) If any delivery fails due to customer negligence or any other reason from the customer end then the customer is bound to pay the return courier charge(s) as well as the redelivery charge(s).

2. Returns Policy

2.1. If your item is faulty/harmed or mistaken/deficient at the hour of conveyance, if you don't mind, please get in touch with us inside the pertinent return window. Your item might be qualified for discount or substitution relying upon the item class and condition.

2.2. Please note that a few items are not qualified for arrival if the item is "Never again required"

2.3. For gadget related issues after use or the lapse of the arrival window, we will allude you to the brand guarantee focus (if relevant).

2.4. Please note that you should keep and be able to provide proper documentations and proof about your return/refund claim (i.e. unboxing video, receiving invoice, etc).