1. Payment

You agree, understand and acknowledge that the Site is an online platform that enables you to purchase products listed at the price indicated therein at any time from any location using a payment method of your choice. You further agree and acknowledge that we are only a facilitator and cannot be a party to or control in any manner any transactions on the Site or on a payment gateway as made available to you by an independent service provider. Accordingly, the contract of sale of products on the Site shall be a strictly bipartite contract between you and the sellers on our Site while the payment processing occurs between you, the service provider and in case of prepayments with electronic cards your issuer bank. Accordingly, the contract of payment on the Site shall be strictly a bipartite contract between you and the service provider as listed on our Site.

Dear customer, BUSINESSCITY.COM.BD will never contact you for asking your personal account information. In order to prevent misuse of your BUSINESSCITY.COM.BD account, please do not share your account ID, email, password or OTP (One Time Password) with anyone.

2. Cancellation

BUSINESSCITY.COM.BD retains unqualified right to cancel any order at its sole discretion prior to dispatch and for any reason which may include, but not limited to, the product being mispriced, out of stock, expired, defective, malfunctioned, and containing incorrect information or description arising out of technical or typographical error or for any other reason.

3. Refund

In case of any cancellations of any order(s) due to inevitable circumstances the paid amount would be refunded as the customers’ BUSINESSCITY.COM.BD account firstly. Customers need to report an issues refund category and should mention his/her desired refund type(i.e. bkash/bank) along with details (bkash personal number, bank account details)

If any order got canceled, then the customer will get refunded with his/her principal amount (paid amount) and will be disqualified for any kind of offers or cashback associated with the particular order.

The refund process may take up to 20 working days or more depending upon the payment service gateway provider’s clauses. The refund will be initiated within the same payment channel i.e. if the customer pays via Bkash then the customer will be refunded through Bkash. The customer cannot be refunded via any other payment channels. But BUSINESSCITY.COM.BD retains the right and has the right to consider/reconsider refund via another flexible channel(s) to make the refund system faster or to make it easier for the customer.

The customer will not be eligible for any extra cashback/bonus against his principal amount in case of refunds. BUSINESSCITY.COM.BD is not bound to pay any kind of service charge or cost for the refunded amount.